Our Policies
Appointment
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Hospital
- Treat our staff with courtesy and respect at all times
- Please arrive 10 – 15 minutes before your appointment time. If you must cancel, please do so 24 hours prior to your appointment.
- Keep your cat in a carrier or on a leash at all times for their own safety.
- Make an appointment – walk-in appointments only accepted in case of emergency.
- Call us if you can’t make your appointment.
- For the safety of our staff, we require that you comply with Illinois State Law in keeping your pets up to date on their rabies vaccine.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, Care Credit, and in-state personal checks.
Privacy
This is our own Private Web Site!
We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company at digitalempathyvet.com.
Arlington Cat Clinic recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.
Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.
Declawing
The American Association of Feline Practitioners opposes declawing. In following their recommendation to avoid this procedure, we will be declawing only on a case by case basis, such as if a pet’s claws pose a health risk to the owner. We ask you to contact our office to discuss your options. For more information, click here.
Cancellation Policy
Because appointments are valuable to our pets and clients, we do respectfully ask for 24 hour notice for cancellations. Repeated cancellations or no-shows will be assessed a fee. We appreciate your courtesy and understanding.
Our Policies
Appointment
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Hospital
- Treat our staff with courtesy and respect at all times
- Please arrive 10 – 15 minutes before your appointment time. If you must cancel, please do so 24 hours prior to your appointment.
- Keep your cat in a carrier or on a leash at all times for their own safety.
- Make an appointment – walk-in appointments only accepted in case of emergency.
- Call us if you can’t make your appointment.
- For the safety of our staff, we require that you comply with Illinois State Law in keeping your pets up to date on their rabies vaccine.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, Care Credit, and in-state personal checks.
Privacy
This is our own Private Web Site!
We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company at digitalempathyvet.com.
Arlington Cat Clinic recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.
Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.
Declawing
The American Association of Feline Practitioners opposes declawing. In following their recommendation to avoid this procedure, we will be declawing only on a case by case basis, such as if a pet’s claws pose a health risk to the owner. We ask you to contact our office to discuss your options. For more information, click here.
Cancellation Policy
Because appointments are valuable to our pets and clients, we do respectfully ask for 24 hour notice for cancellations. Repeated cancellations or no-shows will be assessed a fee. We appreciate your courtesy and understanding.
